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Prepaid Card
If my card is lost or stolen, what steps should I take?
In the unfortunate event that your card goes missing or is stolen, it's essential to act quickly to safeguard your funds:
Immediate Self-Service: To ensure immediate security, we highly recommend using the DNBCnet portal to utilize the "Suspend Card" feature, which will deactivate your card instantly.
Contact DNBC: If needed, you can also reach out to us directly via our hotline or email. However, please be aware of potential timezone differences that might cause delays. Therefore, we strongly advise suspending your card immediately through the self-service option on DNBCnet.
Your financial security is our priority, so take swift action to ensure the safety of your funds.
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