Unlock a World of Convenience with DNBC Prepaid Card

Yes, acquiring a DNBC Prepaid card comes with certain fees, but rest assured, there are no hidden charges.

For a detailed breakdown of these fees, please refer to the “Card Issuance Fee” section on our website.

You can definitely have multiple cards in different currencies with DNBC Prepaid Card. Our cards are available in three different currencies: EUR, USD, and GBP. However, it’s important to note that the currency associated with your card might not necessarily match the currency of your DNBC account.

For example, you have the option to request a card in USD for your transactions, while your DNBC account may remain in EUR for payment transfer services. This flexibility allows you to manage your finances conveniently in multiple currencies, catering to your specific needs.

You can apply for a prepaid card through the following methods:

• Online Application: Visit our DNBCnet portal. Complete the application form and upload the requisite documents for expedited review.
• Email Support: Initiate your application by sending a request to [email protected]. Our team will subsequently guide you through the necessary procedures.
• Relationship Manager: Should you desire a more tailored experience, your Relationship Manager is ready to assist in the card application journey.

If your PIN is compromised, it’s recommended to get a new card instead of changing the PIN. Immediately report the issue to DNBC. We will handle the reissue, providing you with a card that retains your details and balance but with new security credentials.

To recharge your DNBC prepaid card, follow the streamlined steps below through the DNBCnet portal:

1. Ensure your linked DNBC current account has sufficient funds.
2. Visit: DNBCnet Login at: https://secure.dnbcnet.com/login
3. Navigate to “Account/Card details” and select “Top-up”.
4. In the ‘Input’ section:
   • + Choose the funding account.
   • + If you possess multiple cards, select the desired prepaid card.
   • + Input the top-up amount and currency.
   • + Note: A variable top-up fee will display based on the top-up amount.
5. During the “Review” phase:
   • + Pick your preferred OTP delivery method (SMS or Email).
   • + Click “Confirm”.
6. In the “Verify” phase, input the received OTP code.
7. Upon completion, funds will instantly reflect on your prepaid card.

If you encounter any difficulties or have questions, don’t hesitate to email our Customer Service team at [email protected] for assistance.

You can use the DNBC Prepaid card at a multitude of merchant locations worldwide, both online and in-person, wherever you see the MasterCard logo. This encompasses venues like restaurants, hotels, retail stores, and gas stations. Moreover, the card is suitable for online purchases and service bookings. For cash withdrawals, simply visit any ATM with the MasterCard signage. Please note the specific withdrawal limits detailed in our ATM withdrawal guidelines.

No, the card balance operates independently and is not directly linked to your DNBC account. If you exhaust the funds on your card, you have to top it up to use it. The specific top-up procedure is as follows:

• Log in to your account via the DNBCnet portal.
• Navigate to the ‘Top-Up’ function.

If you encounter any difficulties or have questions about topping up, please email our Customer Service team at [email protected] for assistance.

In the unfortunate event that your card goes missing or is stolen, it’s essential to act quickly to safeguard your funds:

Immediate Self-Service: To ensure immediate security, we highly recommend using the DNBCnet portal to utilize the “Suspend Card” feature, which will deactivate your card instantly.

Contact DNBC: If needed, you can also reach out to us directly via our hotline or email. However, please be aware of potential timezone differences that might cause delays. Therefore, we strongly advise suspending your card immediately through the self-service option on DNBCnet.

Your financial security is our priority, so take swift action to ensure the safety of your funds.

Yes, there is a dedicated website for managing your DNBC prepaid card:

DNBCnet Portal: By accessing our web portal, you’ll have a comprehensive overview of your card transactions and settings. Simply log in through the DNBCnet website. The portal is designed for a secure and user-friendly card management experience.

If you require assistance or encounter issues with your card, here’s how you can get in touch with DNBC:

• Email: Reach out to our Customer Service team by sending your inquiries or concerns to [email protected]. We strive to respond promptly.
• Hotline: For immediate assistance, dial our dedicated card support number at +65 6572 8885.
• Relationship Manager: If your issue remains unresolved or if you have specific needs, your Relationship Manager is always available to assist you further.

For a faster resolution, kindly keep your card details ready when contacting us.

If your card is nearing its expiration date or if you need a replacement due to damage, loss, or any other reason, you’ll need to request a new card. Here’s how you can do it:

Requesting a New Card through DNBCnet Portal:

• 1. Log in to the DNBCnet portal at https://secure.dnbcnet.com/login.
• 2. On the left menu, navigate to the Card section and choose “Request new card”.
• 3. Follow the on-screen prompts to complete your new card request.

Via DNBC’s Customer Service:

• 1. Call our dedicated card support hotline at +1 604 227 7007.
• 2. Provide your account details for verification purposes.
• 3. Indicate that you wish to request a new card. Our representatives will guide you through the process and inform you of any necessary details.

Email Method:

Draft an email stating your need for a new card and send it to [email protected]. Mention essential details like your full name and account number, but refrain from sending sensitive information like the full card number.

Live Chat Assistance:

• 1. Visit the DNBC website and initiate a chat with our customer support. They can assist you with your request in real-time.
• 2. After receiving your new card, make sure to securely destroy the old one to avoid potential misuse. If your card was lost or stolen, ensure it’s suspended or deactivated before requesting a new one.